Guest

Join the community! The Diabetes App with Co-Founder & COO Taylor Companion

One thing that has been a key for me in managing my diabetes in a way that’s best for me, is engaging with other diabetics. When I first started Healing In Hindsight I couldn’t find anyone. But now that’s all changed. The Diabetic community has made itself known.

Apps like The Diabetes App has made it even easier to connect with others and learn from a. community of your peers. I never knew about going to an endocrinologist or getting a CGM until I started interacting with other diabetics. I’ve learned so much in the past year alone and you can join too! I sit down with co-founder and COO Taylor to learn more about why they created this space just for us.

KEY POINTS

  • Creating the app
  • Growing the community
  • Future features and updates 

CONNECT WITH The Diabetes App

Find more at www.healinginhindsight.com

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Healing in Hindsight™ is managed by host Taylor Daniele™ and Produced by We Are 8 Studios

Transcript
Taylor:

What's up everybody.

Taylor:

Welcome back to another episode of healing in hindsight, your no, BS

Taylor:

source for thriving with diabetes.

Taylor:

I'm Taylor, Daniele.

Taylor:

And if you're new around here, welcome.

Taylor:

If you are returning welcome back and today's episode, I'm pretty excited

Taylor:

about, I know I say that every episode, I really think I need to start.

Taylor:

And I'm pretty excited counter to counter.

Taylor:

How many times I say I'm excited, but it's the truth.

Taylor:

Like I'm not even lying about it because today I have the diabetes app on the

Taylor:

show and I'm pretty excited about it.

Taylor:

Okay.

Taylor:

Because this is one of the apps that has been such a great exhale

Taylor:

is the best way I can describe it.

Taylor:

There's a whole app just for diabetics.

Taylor:

They are, a whole little, not even little, it's like just a whole space

Taylor:

in the app world for us, where we can learn so many things from each other

Taylor:

we'll we can connect with one another.

Taylor:

They have spaces for type one conversations, type two

Taylor:

conversations, all conversations, even if you're non-diabetic,

Taylor:

there's plenty of resources on it.

Taylor:

It's been a really cool application to use.

Taylor:

They do live events within it.

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They do giveaways, all types of things just to benefit us.

Taylor:

And I have thoroughly enjoyed using it.

Taylor:

I haven't been on the platform that long.

Taylor:

Maybe two months, almost two months now, but it's been a great experience

Taylor:

to be able to scroll through and read through people's stories and, the highs,

Taylor:

the lows, literally the good days, the bad days and everything in between.

Taylor:

It's been a great application to, keep and utilize whether on my phone or

Taylor:

on my computer, whenever I just want to really tune into the community and

Taylor:

hear other perspectives outside my own and see what things people are

Taylor:

doing to help with their management.

Taylor:

So I'm excited to have their COO Taylor.

Taylor:

You heard me, right?

Taylor:

It's a double Taylor show.

Taylor:

I'm pretty stoked about the first too.

Taylor:

I know that there are other tailors out there.

Taylor:

I know there's another Taylor.

Taylor:

Who's also in the diabetic space, so, but this particular Taylor is one of

Taylor:

the founders of the diabetes app and I just really appreciate her time and

Taylor:

being able to come on and, talk about the early days of when they decided to

Taylor:

get started to what they're doing now, to what they'd like to do in the future.

Taylor:

And we had such a good chat about how great this app is and all of the

Taylor:

perspectives that it brings together.

Taylor:

So with that being said, let's get to it.

Taylor:

My conversation with Taylor, the COO of the diabetes app, let's do it.

Taylor:

You're listening to healing in hindsight.

Taylor:

You're a no BS source for thriving with diabetes.

Taylor:

What's up guys, I'm Taylor, Danielle, and it's my goal to help millennial

Taylor:

diabetics like myself, live an amazing life without your diagnosis,

Taylor:

getting in the way I get it.

Taylor:I was diagnosed back in:Taylor:

And it was really hard to find people around my age to understand

Taylor:

how to travel, socialize, or even have meaningful relationships.

Taylor:

But I feel like with a focus on mindset, perspective and nutrition together, we

Taylor:

can take back our health and our lives consider this the red table talk, but for

Taylor:

diabetics minus the entanglements though.

Taylor:

So let's do it.

Taylor:

All right.

Taylor:

Hi Taylor.

Taylor:

Hello.

Taylor:

How are you?

Taylor C:

I am good.

Taylor C:

How are you today?

Taylor:

I'm I'm excited to talk to a twin today.

Taylor:

This is going to be fun.

Taylor:

you are the first, now that I think about it I know that there is another Taylor

Taylor:

in the diabetes space on Instagram.

Taylor:

And she and I have interacted on clubhouse and things, but you're my first.

Taylor:

Other Taylor that I've interviewed.

Taylor:

So I'm really excited.

Taylor:

I will try not to trip myself up saying a name that we share, but it's really

Taylor:

cool to have you on today and to talk about an application and community that

Taylor:

is actually still fairly new to me.

Taylor:

I've seen a couple of friends use the diabetes app and I was like, wait, what?

Taylor:

We've got an app.

Taylor:

So, it's been really cool to hang out in the community, see all the

Taylor:

events and things that y'all put on and to get to learn more about what

Taylor:

you do and how the company runs.

Taylor:

So welcome.

Taylor C:

Thanks you I'm so happy to be here.

Taylor C:

And you're the first Taylor I've ever other Taylor I've ever met.

Taylor C:

So it's a first for me too.

Taylor C:

Yeah I've heard of other Taylor's.

Taylor C:

Never spoken to another one, but.

Taylor:

Okay.

Taylor:

So, so I gotta ask because I've gotten mixed answers on this.

Taylor:

I feel like Riley, so, but I guess I'm a little bitter Taylor swift, like

Taylor:

I used to, so my past roles before I started to dive into

Taylor:

podcasting full-time is I worked in training and customer support.

Taylor:

So I would literally teach people how to either answer the phones, email

Taylor:

chat, or whatever, to interact in the customer service department, I had a

Taylor:

operations team manager role at one point.

Taylor:

And when I used to answer the phones, it was really frustrating because

Taylor:

you'll say, Hey, thanks for calling in.

Taylor:

My name is Taylor.

Taylor:

And they're like, Kayla, Nicole, I don't know how.

Taylor:

Works.

Taylor:

And so, Taylor swift is blown up since then and it was just

Taylor:

like Taylor, like swift Taylor.

Taylor:

Yeah.

Taylor:

So I spent a good portion of my corporate career having to

Taylor:

refer to myself as T swift.

Taylor:

And it's ruined my life, just a little bit

Taylor C:

actually in the same boat.

Taylor C:

So I totally understand.

Taylor C:

Or I'll say yeah, my name is Taylor swift.

Taylor:

Yeah.

Taylor:

So I don't write songs about every bad relationship that I've had.

Taylor:

I keep that private, no shade against Taylor swift.

Taylor:

It's just unfortunate that out of all the tailors, which I fun fact

Taylor:

I was named after the singer Taylor Dane, my middle name is Daniele.

Taylor:

But.

Taylor:

And so I'm fine with that.

Taylor:

And I had one person one time, they saw the first three letters

Taylor:

of my middle name and for whatever reason, he was an older gentleman.

Taylor:

He was like, oh wait, are you Taylor Dane?

Taylor:

And I'm like, okay.

Taylor:

I really hate to be that person, Taylor, Dan's not black.

Taylor:

So I don't know how you got that.

Taylor:

That's a compliment though.

Taylor:

I appreciate it.

Taylor:

But no, I'm not the infamous Taylor Dane who was a singer back in the nineties.

Taylor:

So, but yeah it's just been a fun ride to see the rise of

Taylor:

Taylor's, but hers takes the cake.

Taylor:

So any hoop, I am excited to dive in to learn more about you and the

Taylor:

company and the things that you do.

Taylor:

So why don't we start out with just letting us know where

Taylor:

you're from and how did you get involved with the diabetes app.

Taylor C:

Yeah, for sure.

Taylor C:

So I am from Toronto Ontario.

Taylor C:

So in Canada grew up there have never lived anywhere else.

Taylor C:

And I'm actually one of the founding members of the diabetes app.

Taylor C:

I'm currently the COO of the company.

Taylor C:

But yes, I am one of five people that founded the diabetes.

Taylor:

Awesome.

Taylor:

So my understanding is you are not diabetic, correct?

Taylor:

That is correct.

Taylor:

Awesome.

Taylor:

So how did you join these groups of people to found this app?

Taylor:

And what's been your experience working with such a deep community, honestly,

Taylor:

and trying to manage such a complex.

Taylor C:

That's a great question.

Taylor C:

So originally there was five of us.

Taylor C:

We were working on a separate project all in Toronto.

Taylor C:

We had a downtown office who are coworking together.

Taylor C:

And our CEO, also one of the founders Sean, one of his very close family

Taylor C:

members was actually diagnosed with T1 really late in his life.

Taylor C:

And he was personally like helping him through that.

Taylor C:

It was a really big adjustment for him as I could imagine.

Taylor C:

And that kind of sparked the idea because I guess as he was helping him,

Taylor C:

he realized that there wasn't a lot of that he could find like online peer

Taylor C:

support there wasn't like one space.

Taylor C:

It was lots of Facebook groups and whatnot, but sometimes they were a little

Taylor C:

bit noisy and he was older, so he wasn't really interested in, searching through

Taylor C:

Facebook and trying to find the right group, the wrong group, all that stuff.

Taylor C:

So that's what sparked the concept, cause he found this problem area and was like,

Taylor C:

maybe that's something that we can work

Taylor:

with.

Taylor:

Yeah.

Taylor:

That's pretty awesome.

Taylor:as diagnosed with type two in:Taylor:

and same, this whole platform was started because I went online and.

Taylor:

Where is everybody I'm supposed to have a group of people and get to learn from.

Taylor:

And so, kudos to you guys for deciding to step in and fill that need,

Taylor:

because like you said even if you are tech savvy and you hop on Facebook,

Taylor:

Facebook is just a black hole now.

Taylor:

And so trying to find the right crowd, the right people people who are open-minded,

Taylor:

because I'm sure you've learned and just operating with the community, like no

Taylor:

diagnosis is cookie cutter and you find a lot of those cookie cutter groups.

Taylor:

There was a couple that I was in where you can only talk about this

Taylor:

way of eating and if you reference anything that falls outside, I'm like,

Taylor:

that's, that doesn't work for me.

Taylor:

So, wow.

Taylor:

That's really special that it was through an extra with a friend.

Taylor:

So I know CEO, chief operating officer.

Taylor:

Yeah, my corporate vernacular still there.

Taylor:

Okay.

Taylor:

So what did you, what do you currently head up and how are you helping to shape

Taylor:

the app to be so useful for diabetics?

Taylor C:

Yeah, for sure.

Taylor C:

So I guess I can take you through a little bit of the history.

Taylor C:

So yeah, like I said, the conception started between the five of us.

Taylor C:

I will mention as well one of the other founding members, she was a nurse worked

Taylor C:

with people with both types beforehand and myself, as well as the other young

Taylor C:

lady had diabetics in our family.

Taylor C:

So it wasn't like we were very outside of the issue.

Taylor C:

But obviously at the time when we were thinking about doing

Taylor C:

this, we were a team of five.

Taylor C:

So there, currently we're a team of 20, so we've grown in the past, year and a half.

Taylor C:

But we were pretty much doing a lot of the stuff on our own.

Taylor C:

So personally my role we came up with the idea, but I took on more

Taylor C:

of the marketing at the beginning.

Taylor C:

Ended up growing that department.

Taylor C:

I was the CMO for a while.

Taylor C:And then as of:Taylor C:

My biggest role at the company right now is managing pretty much most of the

Taylor C:

personnel on our team to ensure that, the vision of the company is properly

Taylor C:

executed upon and the big the big vision, the big strategies, all that stuff is

Taylor C:

still comes from that core four and five.

Taylor C:

And it's my job to make sure that's executed.

Taylor:

That's awesome.

Taylor:

Yeah.

Taylor:

I can only imagine five people and you're having to wear so many

Taylor:

hats and as a two person show, there's still a lot of hats to wear.

Taylor:

So congrats on your growth, by the way, I've worked in startups

Taylor:

and I know the hustle is a real to try to get all together.

Taylor:

So I'm curious, like what were some of the technical challenges that you guys face?

Taylor:

Like you decide, I want to do an app and I remember at least back from

Taylor:

some of the companies that I've been with that were like a lot smaller.

Taylor:

The first people that you're trying to get on board are your developers.

Taylor:

So that way all the technical stuff is getting taken care of.

Taylor:

So as a five person team, how did look for and find that technical talent,

Taylor:

if it wasn't already there in order to start the foundations of build.

Taylor C:

That's a really great question.

Taylor C:

So at the beginning as well, we really needed to lean on the community in

Taylor C:

itself, which goes into the technical capabilities because we didn't want to

Taylor C:

guess like what the community wanted.

Taylor C:

So, we started off market testing just as a really simple concept.

Taylor C:

Blended them to an email sign up.

Taylor C:

If you're interested in this sign up for this email we got a lot of hits.

Taylor C:

We got a lot of growth just on that email list without even having a platform.

Taylor C:

And from there before we even decided to build anything, we did focus groups.

Taylor C:

We did surveys, we sat down with type ones.

Taylor C:

We sat down with type twos, what would you want to see from this community?

Taylor C:

And what's lacking and all of that.

Taylor C:

And once we had that list that's when the kind of the search came came to fruition.

Taylor C:

And what we had decided would be the easiest course of action because

Taylor C:

yes, we got a lot of traction with just that email sign up.

Taylor C:

We had a lot of people interested in, you've been sitting

Taylor C:

down with us for the groups.

Taylor C:

There wasn't like a, what am I trying to say?

Taylor C:

It wasn't a guarantee that they would download the app, that they

Taylor C:

would actually come and use it.

Taylor C:

You know what I mean?

Taylor C:

So we actually found different, like almost like white label apps where

Taylor C:

you can just plug in your branding.

Taylor C:

You can tweak certain features and you're good to go.

Taylor C:

So that's what we ended up going with.

Taylor C:

And we worked with this third party company to brand it, how we

Taylor C:

wanted to tweak the features as we wanted to and publish it that way.

Taylor C:ble to soft launch in July of:Taylor C:

see if this was something viable.

Taylor C:

Very obviously was we were able to grow, as of right now, we're

Taylor C:

sitting at just over 13,000 users with, grassroots marketing budget.

Taylor C:

So I think that's a really great win on our side.

Taylor C:

And since about, I would say January of 20, 21 we've been taking the steps

Taylor C:

to build our own proprietary app.

Taylor:

Nice, nice.

Taylor:

Yeah.

Taylor:

I've seen the rise of these you make like we've already built it,

Taylor:

make it your own type applications.

Taylor:

What I think is really smart because if you're not in a position to spend the.

Taylor:

Gosh, budgeting for developers is expensive.

Taylor:

So you don't have the room for that.

Taylor:

It's a great stepping stone to be able to, like you said, test things out, create

Taylor:

the community that you want and know what you'd like to have when you built it.

Taylor:

So that makes me curious now that you guys have launched and, I know

Taylor:

we just had a huge update to the desktop and the main app, which it

Taylor:

looks really clean and really nice.

Taylor:

What were some of the must haves when you guys were putting together, over

Taylor:

this kind of foundational application, like these have to be here, if you want

Taylor:

to really see this community thrive.

Taylor C:

So I think a big part of that also came, like I said, at the

Taylor C:

beginning we did a lot of focus groups.

Taylor C:

We continue to do focus groups and user interviews with users on the app, just to

Taylor C:

make sure that, we're staying up to date.

Taylor C:

If we want to add something, does this make sense for you?

Taylor C:

I think that we'll always come back to our, before we come

Taylor C:

out with anything that's new.

Taylor C:

Like it always comes back to something that the community said that they wanted.

Taylor C:

Especially because some of us are not diabetic and we don't want

Taylor C:

to make those decisions for you.

Taylor C:

This is supposed to be a community where you feel safe.

Taylor C:

So, we can't make those decisions just guessing.

Taylor C:

So on that point, like a lot of the features that we had came up with

Taylor C:

were actually things that like the community said that they wanted.

Taylor C:

So, having articles, having resources so that you can know, you can

Taylor C:

listen to people's stories find something that's familiar, making

Taylor C:

sure that those feeds stayed open.

Taylor C:

They weren't private as well.

Taylor C:

The live streams were also something that people said that they really liked.

Taylor C:

So we had to make sure that we kept all of that.

Taylor C:

And I think the other thing which could potentially be a little bit

Taylor C:

controversial depending on where you fall.

Taylor C:

But when we, like I said, at the beginning, did our groups with, we did

Taylor C:

T1 groups and we did teach you groups.

Taylor C:

And we found that the T ones really wanted their own space.

Taylor C:

They wanted their separate kind of space so that they can talk to

Taylor C:

each other because, it's a vastly different kind of problem than what

Taylor C:

teachers would be going through.

Taylor C:

And what we did talk to teachers teach, you said that, I don't mind, like I would

Taylor C:

be with everybody, I could be alone.

Taylor C:

It really doesn't matter.

Taylor C:

They're very flexible.

Taylor C:

But that was something that we found from the T1 community that

Taylor C:

they wanted their own space.

Taylor C:

So that was also something that we had to be very sensitive to.

Taylor C:

If you don't want, if they don't want to be lumped in together with everybody

Taylor C:

else and we're not going to make them.

Taylor C:

Sure.

Taylor C:

So that was also something that was a high priority.

Taylor:

Yeah.

Taylor:

It's interesting because T2 is such a.

Taylor:

It's a kind of depends on where you fall.

Taylor:

So for example, I'm a medication based, but my dad takes both medication

Taylor:

and insulin, so it just varies.

Taylor:

And now you've got type three C and you've got Modi and it's really crazy

Taylor:

how the lines are starting to blur a bit.

Taylor:

And it's more at least how I S I've started using it, like type

Taylor:

one and type two don't care to me.

Taylor:

It's like insulin depends.

Taylor:

Or not because it's starting to get such a mixed bag now, and

Taylor:

it's just like trying to keep up.

Taylor:

And, you get to a point where people finally understand the difference

Taylor:

between a type one and a type two, and then you might show up as a type

Taylor:

two or some with modem, yeah, take insulin, but you're not type one.

Taylor:

You're like, so it's becoming such a mixed bag, but I still appreciate and

Taylor:

understand there are just some aspects that I myself will just not understand.

Taylor:

I don't know what it's like.

Taylor:

We're a pump.

Taylor:

I do have a shot within my regimen, but it's not insulin, so it's not

Taylor:

something that I like have to depend on in order to carry out my day.

Taylor:

So I totally understand and respect it because it's different.

Taylor:

And a lot of people that I've talked to this has been since they were kids and

Taylor:

that's one area I will just never know when I'm like all the awards to you.

Taylor:

I cannot imagine.

Taylor:

I barely can hand it, being in my mid twenties.

Taylor:

So I appreciate that you guys like really focused a lot on just hearing

Taylor:

people's opinions and thoughts and how you can create something that is going

Taylor:

to allow them to feel comfortable.

Taylor:

Cause it's, like I said, it's hard, especially in the Facebook world.

Taylor:

It's so hard.

Taylor:

So what were some of the responses from, early adopters of the app?

Taylor:

Like w was there any particular feedback that you guys got or was an overall, just

Taylor:

like a really good positive experience?

Taylor:

Cause I know launching anything is still quite scary and you want to hope that

Taylor:

people like it, but with its current growth, I imagine the people who got

Taylor:

in early had had a lot of good things.

Taylor C:

Yeah.

Taylor C:

We're really lucky that a lot of the people that we came across, even in our

Taylor C:

user groups, like before we even launched are still members to this day we keep in

Taylor C:

contact with, and we talk to them all the time and it was actually really awesome

Taylor C:

to build those relationships with them.

Taylor C:

And yeah, I would say that mostly the feedback was positive.

Taylor C:

I think it did take a little bit for them to get used to navigating.

Taylor C:

I don't know if he's like at the time the layout was a little bit different.

Taylor C:

There was like group folders on the homepage.

Taylor C:

You would click type one, you would click type two, or there

Taylor C:

was an all type section where you could communicate with everybody.

Taylor C:

Now it's a feed, so same kind of concept, but you can customize what you see

Taylor C:

on your feed from different groups.

Taylor C:

But yeah, like it was all ultimately positive.

Taylor C:

It was something that people were like, I'm so glad that you guys did this,

Taylor C:

that there's finally a spot that's just for us that includes everybody.

Taylor C:

Cause that was another thing that we got when we were doing groups that, there's

Taylor C:

type one apps and there's type two apps, but there's not like all of us together

Taylor C:

kind of thing which we wanted to do.

Taylor C:

And just having a space.

Taylor C:

I think people were really happy that there was a space.

Taylor C:

A lot of the people that we talk to.

Taylor C:

In those groups, or even just in general having a support group or

Taylor C:

mental health, like a lot of them brought up that wasn't something that

Taylor C:

was discussed when they were diagnosed.

Taylor C:

It was you're going to go on medication and that's what your goal is.

Taylor C:

And that's it like good luck which I found shocking personally.

Taylor C:

Cause you would think as the, like in some of these people were diagnosed

Taylor C:

as a year ago, two years ago and just the rise of talking about mental

Taylor C:

health and its importance and all that stuff, you would think that would be

Taylor C:

something that would be talked about.

Taylor C:

And it wasn't, so I was I was honestly shocked and so a lot of people were

Taylor C:

thank you so much for building this.

Taylor C:

So yeah.

Taylor C:

To answer your question, it was positive.

Taylor:

Good.

Taylor:

And no, you were right on I had a guest last season Dr.

Taylor:

Gregory doodle.

Taylor:

Who's an endocrinologist in New York and he.

Taylor:

Day and night trying to fight for others in his same field.

Taylor:

So Hey, you have to stop and pay attention to this.

Taylor:

And he said his wife was a big inspiration because she wrote a

Taylor:

book and she's a psychologist.

Taylor:

And she's these are the things that people are talking about.

Taylor:

So when they walk into your exam room about their medical condition, pay

Taylor:

attention to their mental health and it sparked this whole shift in his practice.

Taylor:

And now with primary cares, taking a big load of diabetes care because

Taylor:

endocrinologists are so booked up.

Taylor:

Yeah those minute clinics are no fun.

Taylor:

Even with my diagnosis.

Taylor:

Yeah.

Taylor:

I don't think my primary has ever asked about my mental health, no shade to her.

Taylor:

She's great.

Taylor:

But even so okay.

Taylor:

Yeah, you've got it.

Taylor:

You're a diabetic.

Taylor:

Here's your drugs.

Taylor:

Here's a stack of papers.

Taylor:

Figure out diabetes education, but no follow-up cause I never went,

Taylor:

nothing about, support, whatever.

Taylor:

Like I went home calling my parents, but they weren't diagnosed the same age as me.

Taylor:

They were diagnosed with a full-on family, their late thirties, forties, all of that.

Taylor:

So to go home and there's nobody, it was hard.

Taylor:

So I can totally relate to people being so happy that, Hey, I can go here

Taylor:

and say, my numbers are crap today.

Taylor:

And I feel really bad because you're constantly.

Taylor:

It's just beaten into you.

Taylor:

Like you have to have these numbers and it's just am I back in school

Taylor:

or are we doing report cards again?

Taylor:

No.

Taylor:

So, I too have found, the conversations in the post to be really inspiring and

Taylor:

really helpful to see that other people were just like, it's a space where I would

Taylor:

do the same thing on Instagram, except for, I scroll through half the people.

Taylor:

Cause I can't relate to them.

Taylor:

It's just oh, that's cool.

Taylor:

But these people's oh, I totally get this like 100%, all the lights,

Taylor:

all the comments and all the things.

Taylor:

So, I'm glad it's been such a great experience for people to hop on to.

Taylor:

So I love how involved you guys are in the app.

Taylor:

I think I get more notifications that you all are posting.

Taylor:

Anyone else that I follow.

Taylor:

And I think that's really amazing.

Taylor:

But before I dive into that engagement, how did you guys even

Taylor:

find us to start talking about?

Taylor:

Because I'll be honest, I'm struggling to find people just

Taylor:

engage with me and be like, Hey, let's chat, let's talk about things.

Taylor:

So to say, we want to build on this idea, will you help us out?

Taylor:

And you got such a great response.

Taylor:

Like how in the hell did y'all do it?

Taylor:

Because people just answer a one question in the comments and

Taylor:

they're just like, no, I'm too busy.

Taylor:

So I was love to know how you guys were able to, build these focuses.

Taylor C:

Well, it was definitely a trial and error.

Taylor C:

There was a lots of like AB testing to find like where our target was

Taylor C:

and what made it a little bit more difficult as well as cause we were,

Taylor C:

we had two different target users.

Taylor C:

We had, the, your typical type one and your typical type two and the age ranges

Taylor C:

are vastly, they can be different.

Taylor C:

Most type twos are, more mature when they're diagnosed.

Taylor C:

The most type ones are around like, 7, 8, 9 typically obviously can

Taylor C:

happen later in life, but typically they're much younger that been

Taylor C:

dealing with it, their entire lives.

Taylor C:

So we there was a lot of research that went into it.

Taylor C:

So, for the T1 user, for example, where would they live online?

Taylor C:

Most likely Instagram, most likely tech talk, most likely these, Apps quote

Taylor C:

unquote where would type twos be like?

Taylor C:

It was we looked into backend research from like Facebook, Instagram tech,

Taylor C:

talk to see like what demographics were most active on their platforms.

Taylor C:

And then we put out our own ads that would lead to a landing

Taylor C:

page for the signup process.

Taylor C:

And see, we were able to see what age groups interacted the

Taylor C:

most with our advertisements.

Taylor C:

So that was step one.

Taylor C:

And then we got a smaller target and a smaller target figured

Taylor C:

out which platform worked best for us to try to acquire people.

Taylor C:

At the same time, we were also focused on building up our social networks.

Taylor C:

So building up our Instagram followers, building up our Facebook

Taylor C:

likes like all of that stuff.

Taylor C:

So we could just grow our online community before we even had

Taylor C:

a platform to bring people.

Taylor C:

But yeah we really leveraged social media through organic growth, as well

Taylor C:

as paid growth to try and bring people over because at the, in the simplest

Taylor C:

of terms, the diabetes app is a social network for people with diabetes.

Taylor C:

So, that was also somebody out, like I mentioned, like that would be our

Taylor C:

target user, somebody that uses social media, that, that likes to be on

Taylor C:

their phone that likes to use these websites and posts about their day.

Taylor C:

So what better place than to leverage the social networks?

Taylor C:

So we know everybody, you use this.

Taylor C:

So that was how we were still able to grow the community.

Taylor:

Yeah.

Taylor:

Yeah.

Taylor:

I can speak to that because again, I think the diva Vedic, Lexi who was a

Taylor:

past guest she was doing some ads and stuff in partnership with you guys.

Taylor:

Wait, you're on what?

Taylor:

And I saw a couple of reels that she did in reference to you guys.

Taylor:

And I was like, oh, well, if Lexi's down, I'm down, and so it's true.

Taylor:

The power of social media is still vast and still growing

Taylor:

and it can still, affect change.

Taylor:

So it's really cool to know that even when you don't have the product,

Taylor:

yet you can still get responses.

Taylor:

So I just need to switch up my game to get people to chat to me.

Taylor:

So, aside from that how did you guys come up with the live events?

Taylor:

Like I said earlier, you guys are super engaged.

Taylor:

You're always active in the group.

Taylor:

But what was the creative process of okay, let's have live events or let's do this.

Taylor:

And growing that process, it's always nerve wracking to go live as

Taylor:

someone who also livestreams on the side are people going to show up?

Taylor:

Will they really interact?

Taylor:

So what was that process and deciding to implement that and to continue.

Taylor:

Yeah.

Taylor C:

So it was actually lucky on our end because the platform

Taylor C:

that we had chosen to go forward with creating the diabetes app came

Taylor C:

with this live stream functionality.

Taylor C:

So we didn't have to ask for it.

Taylor C:

It came already built in and because of the way that the platform works

Taylor C:

only certain people get permissions to go live with sound like an

Taylor C:

Instagram where anybody could go live.

Taylor C:

And that is because on the app that we have you can have followers, you

Taylor C:

can have friends, but when you're in a group and you look at your timeline,

Taylor C:

it's everybody who's in that group.

Taylor C:

So you don't get prioritized posting.

Taylor C:

So if you went live, the entire app would be notified that you went live

Taylor C:

So, because there was some element of exclusivity, we were like, okay, like

Taylor C:

then maybe we can make these kind of like an event that happens on the app.

Taylor C:

And we did a lots of like brainstorming sessions.

Taylor C:

Those are also topics that we asked in surveys and also the focus groups,

Taylor C:

like what kind of live stream would you be interested in tuning into?

Taylor C:

And we got lots of like feedback too.

Taylor C:

I would want to see a nutritionist and I would want to have a cooking segment.

Taylor C:

And I would like to hear from a doctor and I would actually like

Taylor C:

to hear like actual stories.

Taylor C:

And at the beginning we were doing a live stream probably like once every two weeks.

Taylor C:

And we pretty much tested engagement from like we test, we

Taylor C:

did a live stream from an endo.

Taylor C:

We did a live stream from a nutritionist, a mental health therapist.

Taylor C:

We did a cooking segment.

Taylor C:

We did everything and saw like what worked and what didn't.

Taylor C:

And then as we could see the more that we were doing live streams, but we

Taylor C:

actually found that a lot of people were viewing them after the fact.

Taylor C:

So we actually have an archive where all of our past live streams are on the app.

Taylor C:

You can go back, you can look at them, there's some sh some notes, a show notes

Taylor C:

to show you like what the topic was about.

Taylor C:

And more people view them after the fact that they actually view them live.

Taylor C:

Although we do get really great engagement on ASPE, endo, and nutritionist seemed

Taylor C:

to get a lot of traction live as well.

Taylor C:

Even some of the more personal ones, we had someone come on and it was

Taylor C:

like eat dinner with me and like just had a conversation with people.

Taylor C:

And that was extreme success in terms of the live.

Taylor C:

Oh, there's so many people there, like getting engaged.

Taylor C:

We also just started doing like every Saturday morning, we have

Taylor C:

somebody come on and just low.

Taylor C:

On the app and those have been quite popular as well.

Taylor C:

So I really liked depends, but I think what makes them special is

Taylor C:

that they're not gone forever if you miss it, because that's the thing as

Taylor C:

well, like we're available worldwide.

Taylor C:

So we have people in Canada, we have people in the United States.

Taylor C:

We have people in the UK, India everywhere.

Taylor C:

So what works for somebody at three o'clock Eastern standard might not work

Taylor C:

for somebody in Pacific might not work for somebody who's across an ocean.

Taylor C:

So having that archive in the database, you can go back and watch

Taylor C:

whatever you want is definitely like something that helps leverage

Taylor C:

the uniqueness of the live stream.

Taylor C:

So I would say,

Taylor:

yeah, I definitely have enjoyed a couple of the live streams.

Taylor:

I think the last one I caught, was it a doctor, one or a nutritionist?

Taylor:

One?

Taylor:

I can't remember.

Taylor:

I also love yells reels.

Taylor:

So whoever's doing the tick talking reels.

Taylor:

Shout out to them.

Taylor:

I'm still trying to figure it out.

Taylor:

I said, eventually I get there.

Taylor:

And I'm like, just I just sit in one space and talk and everybody

Taylor:

else is like, moving around.

Taylor:

We'll figure it out.

Taylor:

So hypothetically speaking if a new user were to join, what

Taylor:

are some of the conversations that they can expect coming in?

Taylor:

Because there's a lot to choose from, from even when I joined,

Taylor:

I only joined maybe a month ago.

Taylor:

And so, it was I got to dive in at my own time.

Taylor:

I'm just like really excited to do all these things.

Taylor:

But as someone who's not, fully active in staying in connection with the community

Taylor:

like that, what's something that they can expect when they first joined.

Taylor C:

The cool thing about the app and where we're at is we're growing every day.

Taylor C:

There's new people popping on literally every day.

Taylor C:

So I would say LinkedIn, one of the first things that you're going to

Taylor C:

see when you pop on, there is a whole bunch of people introducing themselves

Taylor C:

and be like, Hey guys, I'm new here.

Taylor C:

My name is this I'm from here.

Taylor C:

What are you guys up to?

Taylor C:

Where are you guys from?

Taylor C:

And I love those posts because if you are new and you're like apprehensive to

Taylor C:

post something yourself, you can just comment and connect with people that way.

Taylor C:

But so many people talk about so many different things, even type dependent like

Taylor C:

you, if you went into the teacher, like there's T2 diet, there's people that talk

Taylor C:

about, what kind of bread do you guys buy?

Taylor C:

Because I'm trying to be like, no carbs are a little like less carbs or, what's

Taylor C:

a good alternative for this drink.

Taylor C:

I used to love this type of sugary drink.

Taylor C:

What do you guys do?

Taylor C:

Lots of things.

Taylor C:

I need help with this.

Taylor C:

What have you guys done?

Taylor C:

And I think that's something so special that I actually come to realize that's

Taylor C:

really what this community wants is they want information, but they want them

Taylor C:

through the connections that they make.

Taylor C:

So I can talk to you and be like I'm really struggling with this.

Taylor C:

Like what worked for you?

Taylor C:

And you can give me your experiences and I can try that for myself.

Taylor C:

And if it works, it doesn't work, but if it works great you know what I mean?

Taylor C:

It's you get to try it out for yourself, but instead of spending hours on Google,

Taylor C:

trying to find all of these articles and the medical talk and the, all of that

Taylor C:

stuff, I can easily just talk to you.

Taylor C:

And I think that's.

Taylor C:

That's like the main purpose of the app.

Taylor C:

And I love seeing people utilize it for that.

Taylor C:

There's lots of or wins.

Taylor C:

People love to share their wins.

Taylor C:

I had a unicorn today.

Taylor C:

My blood sugars were as this, but A1C was awesome.

Taylor C:

But also it's a place to share if you didn't do so well.

Taylor C:

And the comments underneath are always very much I've been there,

Taylor C:

keep your head up but it's okay.

Taylor C:

Not to feel.

Taylor C:

Okay.

Taylor C:

And really just people supporting each other because some days you're going

Taylor C:

to have bad days, some days you're going to have really good days, but you

Taylor C:

don't have to have good days every day.

Taylor:

Yeah.

Taylor:

Yeah.

Taylor:

It's funny because it just speaks to, even as a diabetic, you never stopped learning.

Taylor:

I just learned what a unicorn means.

Taylor:

Literally the other day.

Taylor:

And it was from one of my, type one friends.

Taylor:

And I was just like, oh, I didn't know.

Taylor:

This was a thing.

Taylor:

You hit this number.

Taylor:

Oh, okay.

Taylor:

Well now I'm excited to start saying that I like unicorns.

Taylor:

They're great.

Taylor:

So you just consistently learn and, I didn't know what a

Taylor:

CGM was until late last year.

Taylor:

And now that I have one, it's oh, I get it.

Taylor:

I totally understand.

Taylor:

And it's just a constant place of, like you said, people sharing

Taylor:

information that could change your life.

Taylor:

My parents didn't even know what a CGM was.

Taylor:

And my grandmother on my dad's side is also a diabetic.

Taylor:

And she's, in, in her age is not really paying attention stuff.

Taylor:

And he's wow, I could get her a CGM and could help monitor

Taylor:

from where I met while she.

Taylor:

At home, so that way, if something happened, I'm just like, there's

Taylor:

so much that you learn just from interacting with other people.

Taylor:

And I think that's really special.

Taylor:

So spotlighting you a little bit more, I'm curious to know, since you are

Taylor:

a non-diabetic, what has been your experiences, not only watching people

Taylor:

in the community on a, you mentioned you had connections through their

Taylor:

family or friends what is that like being on the outside, looking in of

Taylor:

people, going through this condition,

Taylor C:

extremely eyeopening to say the least like my, my, my, my grandma had type

Taylor C:

two not very long before she passed away.

Taylor C:

So I wasn't that.

Taylor C:

Like into what she was going through.

Taylor C:

My mom had gestational with each one of her pregnancies.

Taylor C:

Obviously I was one of them, so I was not aware, but when she had my

Taylor C:

brother and my brother, I'm like 10 years older than my brother.

Taylor C:

So I saw like how difficult that was for my mom.

Taylor C:

And given that she was gestational, she's much more likely to have type

Taylor C:

two as she's getting older as something that like she's preparing for.

Taylor C:

And on my dad's side, there's also a T1 close relative which that was a

Taylor C:

little bit more eye opening as well.

Taylor C:

But joining this community and being a part in fostering it and growing it on

Taylor C:

both ends has opened my eyes as to what both of them and all of these people

Taylor C:

have to go through is so difficult.

Taylor C:

And they just have to do it like, you know what I mean?

Taylor C:

It's not.

Taylor C:

They don't have a choice like they, if they have kids, like they have to,

Taylor C:

and so that they can live and they can survive and be healthy and all that stuff.

Taylor C:

And as I mentioned before, I like finding out that that mental health or

Taylor C:

support groups, or even nutrition for some of these people when they were

Taylor C:

diagnosed, it was never something that was talked about was like, well, what

Taylor C:

do you mean it wasn't talked about?

Taylor C:

I don't understand that, that's crazy to me.

Taylor C:

And finding out like, just different areas, like how, and Canada, how

Taylor C:

the health system is versus how the health system is in the United States.

Taylor C:

And I obviously I'm from Canada, but a lot of our user base is from the

Taylor C:

U S and finding out how difficult healthcare is and just the cost of

Taylor C:

insulin that has been shockingly.

Taylor C:

He like, you shouldn't have to pay to, to survive something that is entirely like.

Taylor C:

Out of your control is yeah.

Taylor C:

All of that eyeopening humbling and educational.

Taylor C:

Definitely eyeopening.

Taylor:

Yeah.

Taylor:

It's really crazy.

Taylor:

I didn't take it too seriously my first couple of years.

Taylor:

So it was just like, okay.

Taylor:

All right.

Taylor:

It's, here's the thing because I think that's the hard part when you

Taylor:

have something that's so invisible is that I think the biggest shock that

Taylor:

I've learned from other people who are non-diabetic and learn about the

Taylor:

community, learn what we go through.

Taylor:

And they're just like, I can't believe that people sometimes don't believe

Taylor:

you when you're like, Hey I need to step aside because I got this going on.

Taylor:

Oh, you're just using that as an excuse get away from it.

Taylor:

It's no, doubt.

Taylor:

You want to watch me like die in front of you.

Taylor:

Right.

Taylor:

So I probably should go take, and so to interact with people more

Taylor:

and I had that same reaction.

Taylor:

People used to be shocked when I told them like, Hey, I'm diabetic.

Taylor:

And even my team when I would go for walks and constantly having snacks at my desk.

Taylor:

And I was like, man, you're just always eating.

Taylor:

I'm like, yep.

Taylor:

I'm always treating this damn blood sugar.

Taylor:

Cause it's just what you gotta do.

Taylor:

And so for people to finally get a peak at that and can understand that.

Taylor:

And my understanding is that even though the apps is, built for

Taylor:

diabetics, you guys also allow non-diabetics and you have a space

Taylor:

for caretakers or anything like that.

Taylor:

If they want to learn more.

Taylor C:

Yeah.

Taylor C:

That is correct.

Taylor C:

So when you register for the diabetes app, you can select your type.

Taylor C:

So you could say I'm type two, I'm checking a one or three C other, whatever.

Taylor C:

I prefer not to say, but we also have a supporter title.

Taylor C:

And that could be for, if you are, like you said, like taking care of somebody

Taylor C:

who has diabetes, you want to learn more, maybe your college roommate has diabetes.

Taylor C:

You want to know what to do.

Taylor C:

Maybe you're a parent to like a really young T1 kid and you're out of your depth.

Taylor C:

We thought it was really important to have that space so that, the education

Taylor C:

can just continue and grow because if us going through this was a,

Taylor C:

like a learning lesson for anything.

Taylor C:

It was that there's lots.

Taylor C:

If you don't have it, you don't know about it, but you should know about it.

Taylor:

Yeah.

Taylor:

Yeah, absolutely.

Taylor:

I think that's Kind of something that I look back on and appreciate

Taylor:

my parents for, but also at the same time dang, I wish you would've told me

Taylor:

because my mom, I knew now was about 10, 10 ish when my mom was diagnosed.

Taylor:

And all I knew is that everything was sugar-free and ice cream tasted weird.

Taylor:

That's all I knew.

Taylor:

Right.

Taylor:

But I wish I would have known what are some things that I can do to

Taylor:

help, and even later now knowing that my dad takes insulin when he comes

Taylor:

to visit, making sure I have space in the fridge for him, making sure

Taylor:

if we go out, we get back in time.

Taylor:

If he doesn't want to bring it with him, all these things that I didn't

Taylor:

even consider monitoring, because there's just, there's a lot to learn.

Taylor:

So it's really cool that you guys offer resources for everybody because

Taylor:

like my partner's not diabetic and we are, it's an open-ended conversation.

Taylor:

Yeah.

Taylor:

Hey, what are some things that we can do?

Taylor:

The freestyle Libra to app is now approved in the U S so now I can use my

Taylor:

phone and I can share that information with him because we live separately.

Taylor:

So if something happens while I'm by myself, he can,

Taylor:

get help, things like that.

Taylor:

So it's really cool to have a space for people who are on the outside to, to

Taylor:

learn it now, because you just never know when, and you don't want to put that

Taylor:

pressure on people, but you never know.

Taylor:

So I would love to talk more about some of the goals and the future of

Taylor:

the app before we head out for the day.

Taylor:

What are some things that you want to see are features or something that

Taylor:

you want to see added to the app?

Taylor C:

So one of the things that came up recently we recently just did us,

Taylor C:

another round of focus groups with the community to see what's what's going on.

Taylor C:

And when people would like, and one of the things that came up that I

Taylor C:

think is a great idea, and I can definitely see us doing in the

Taylor C:

near future is having marketplace.

Taylor C:

I've I have an extra box of test strips, is anybody want to come pick them up

Taylor C:

or I'm going to sell 20 bucks, whatever those kinds of things obviously there

Taylor C:

would be like some regulations on that, but somebody very crackly brought up.

Taylor C:

If that was available on the app, I wouldn't have to use like, try to

Taylor C:

find struggle through like Facebook marketplace or could GG, for example,

Taylor C:

because not everybody on their diabetic and wouldn't need that stuff, but it

Taylor C:

would be much easier to find on your app and I was like, you are correct.

Taylor C:

That's an amazing idea.

Taylor C:

So I would definitely like to see that come into play.

Taylor C:

I would Also contemplating doing something like in terms of like

Taylor C:

gamification adding some sort of like loyalty system or point system by

Taylor C:

just doing simple actions on the app.

Taylor C:

And with that, you can get some sort of tangible reward.

Taylor C:

I think that would be super fun to implement.

Taylor C:

But those are the kind of two concepts that were floating around as of right now.

Taylor C:

The world is our oyster.

Taylor C:

But I think I would preface that by saying that as I mentioned before,

Taylor C:

absolutely nothing we would do, we will do unless it comes from the community

Taylor C:

and is approved by the community.

Taylor C:

Because we're building this for them for everybody we're all diabetics.

Taylor C:

And if it's something that they don't want, then we're not gonna be.

Taylor:

Yeah.

Taylor:

Yeah, no, that's dope.

Taylor:

The marketplace.

Taylor:

Absolutely.

Taylor:

Because I've seen so many people, getting these little pods and like you said Hey,

Taylor:

I'm out of the supplies and I can't get to see my doctor or get another prescription.

Taylor:

And I'm like, oh yeah, I can send you a whole box of strips.

Taylor:

I think one thing though, that we would all probably get off her hands is the

Taylor:

boxes upon boxes of lancets, because nobody runs through Lance's as fast

Taylor:

as they put some, give me more strips.

Taylor:

I don't or even products, I've been talking to some really great companies

Taylor:

that are creating consumables or wearables or things like that are made

Taylor:

by a diabetic Saudi, even be cool to see 100% of their cause you cause it's right.

Taylor:

If it's.

Taylor:

Bad diabetic might as well have a marketplace.

Taylor:

You don't have to Wade through all the nonsense.

Taylor:

What about the desktop version?

Taylor:

I haven't played around with it a whole lot, but are there plans to turn

Taylor:

it into like the Facebook S kind of thing for dive, but I could see it and

Taylor:

I could see being way more wholesome because there's a bit more empathy

Taylor:

involved, versus just having all of these different personalities and things.

Taylor:

So, any plans to expand the desktop version?

Taylor C:

Yeah, so definitely.

Taylor C:

For us when we were developing the desktop, we really wanted it to mirror, at

Taylor C:

least in terms of functionality, the app.

Taylor C:

We didn't want it to be like completely two different experiences.

Taylor C:

If a button does something on the desktop, it should do the same thing

Taylor C:

on the app that kind of like technical capability in terms of like how it

Taylor C:

could grow, like there's lots of options that we could explore and like

Taylor C:

enhancements to make it like that.

Taylor C:

Like you're saying like, like Facebook S kind of platform.

Taylor C:

I don't, I think we would take it step by step because we are

Taylor C:

a very like niche platform.

Taylor C:

And we wouldn't want to like all of a sudden change everything about what we've

Taylor C:

done and to make it more like every other social media platform, because I think

Taylor C:

that's why people like, like us in general is because we are focused on diabetes.

Taylor C:

And like I mentioned, like there's a lot of noise on platforms like

Taylor C:

Facebook, where it's like here's a recipe here's a news story.

Taylor C:ere's your family photos from:Taylor C:

Right.

Taylor C:

And yeah, don't get me started on Facebook memories.

Taylor C:

Those are embarrassing

Taylor C:

But with that being said, I think, yeah, in terms of functionality and features,

Taylor C:

we can definitely expand a lot to make it more user-friendly to make it more

Taylor C:

like the platforms that you're used to using, but I don't think we would step

Taylor C:

any like away from the diabetes community.

Taylor:

Yeah.

Taylor:

Yeah, no, totally.

Taylor:

And I know everybody's trying to.

Taylor:

Create their own spaces.

Taylor:

I've dabbled do I want to create a Kimi?

Taylor:

Nah, I liked that y'all are doing it.

Taylor:

They all, y'all got it down.

Taylor:

But it's definitely one of those things that you wrestle with.

Taylor:

Cause you're just like, oh, it's one more thing.

Taylor:

But at the same time, it's this is so unique to my experience.

Taylor:

Like I'd rather be involved with that then the melting pot

Taylor:

that is, these bigger platforms.

Taylor:

So how can non-diabetics support what you guys are doing?

Taylor:

I know like you being nine, nine diabetic, you're working there.

Taylor:

That's great.

Taylor:

But you know, if you don't necessarily want to join the app, but you want to

Taylor:

support what it's for what can people do in order to help you guys out?

Taylor C:

So that's a great question.

Taylor C:

One of the cool things is that some of the content that we posted in

Taylor C:

the app, we also post on our social.

Taylor C:

So for example, we'll post recipes or we'll post some

Taylor C:

sort of type of information or resources on our social platforms.

Taylor C:

So educating yourself, even like reading through those sometimes we'll also

Taylor C:

link to other sources, checking those out sharing content from the diabetes

Taylor C:

app, Facebook, Twitter, Instagram all that stuff, like gets the word out.

Taylor C:

But I think the more that you scroll and you read through, even if you

Taylor C:

don't want to download the app there's definitely chunks of information

Taylor C:

that you can get just from looking through our social platforms.

Taylor C:

And if you're completely new or have no idea, like even what the

Taylor C:

difference between type one type two is let's not even get into three

Taylor C:

C cause you'll be able to learn that just going through our posts.

Taylor:

Gotcha.

Taylor:

So what's one piece of advice that you would give to any diabetic who might be

Taylor:

struggling to connect with the community.

Taylor:

Now obviously join the app and see for yourself.

Taylor:

But I know sometimes when you're walking into something that's, there's

Taylor:

so many people and perspectives, it can be hard to engage.

Taylor:

So what would be something that you would share with someone as is

Taylor:

they're trying to get comfortable with dipping their toe if you will.

Taylor C:

Yeah, for sure.

Taylor C:

The biggest piece of advice that I could say is that just take it day by day.

Taylor C:

You don't need to jump on and be superwoman or Superman.

Taylor C:

Like that is not the expectation.

Taylor C:

And I know a lot of people put a lot of pressure on themselves

Taylor C:

to, to be a certain way.

Taylor C:

And like I'll always say it's definitely okay.

Taylor C:

Not to be okay.

Taylor C:

And if you're not comfortable right away then do not post, you don't have to.

Taylor C:

I think take a peek at some of the groups that are available, scroll through

Taylor C:

some of the posts, read the comments.

Taylor C:

If you're personally not that kind of person that wants to post, like then

Taylor C:

maybe you use the app more of like how people use Reddit, just to read

Taylor C:

things, get information, look through the articles, look to the resources,

Taylor C:

how you use it as totally up to you.

Taylor C:

I would say that once you got a good vibe and feel for, what groups are there

Taylor C:

and what types of content people are posting even, like I said, just going

Taylor C:

on there and hopping on and interacting with somebody like, Hey, I'm new here

Taylor C:

post or making your own never seen.

Taylor C:

One of those posts have no comments or no interaction or no likes like

Taylor C:

everybody, like there's so many new people joining every day that like, there's

Taylor C:

always oh, Hey, like I'm new here too.

Taylor C:

Like, how are you?

Taylor C:

Like, where are you from?

Taylor C:

What type do you have?

Taylor C:

And all this stuff.

Taylor C:

And I think the scariest part is putting yourself out there.

Taylor C:

But once you do, I'm sure you'll find that there's people just like you going

Taylor C:

through so many similar things that would love to lean on you and you lean on them

Taylor C:

and that's what the app is all about.

Taylor:

Yeah, absolutely.

Taylor:

I am a master lurker.

Taylor:

And it's been just as informative to just stick.

Taylor:

Read and see everybody's experiences and watch the lives.

Taylor:

And that's something that I appreciate you don't feel pressured to engage.

Taylor:

And I think that's something that's really important when you're introducing,

Taylor:

such a new community resources that, you know, Facebook, Instagram, even tick-tock

Taylor:

like, there's this push that, like I have to do something or I'm not relevant.

Taylor:

And here's just almost like an exhale.

Taylor:

Like I can show, I can scroll through, I can interact or I can not, but

Taylor:

I'm still getting value because I'm seeing other people around me,

Taylor:

who know what I'm going through and I get to read their perspectives.

Taylor:

I think that's why I read it is also still quite strong partner.

Taylor:

Huge.

Taylor:

Redditor like, that's how he starts his day.

Taylor:

His that's his social media and he's not a social media guy.

Taylor:

And I was like, I never thought I'd see the day where you were attached to.

Taylor:

You got it.

Taylor:

Okay.

Taylor C:

I've had read it for four years.

Taylor C:

I have never posted once.

Taylor:

Yeah.

Taylor:

It's so great.

Taylor:

It's so great.

Taylor:

And I'm not gonna lie.

Taylor:

I'm one of those, like I actually enjoy when I can read comments on Reddit.

Taylor:

I don't have to sign in.

Taylor:

I'm just like, please don't make me sign.

Taylor:

I just want the response.

Taylor:

But yes, Reddit is like one of my favorite resources of literally ask anything,

Taylor:

somebody on Reddit that started the conversation and I'm pretty sure whoever,

Taylor:

starts those threads and they get so huge.

Taylor:

It probably for quick.

Taylor:

I was the first to ask this question and you look at it now you're welcome.

Taylor:

Here's information.

Taylor:

Reddit is deep.

Taylor:

Reddit is so deep, but I appreciate it.

Taylor:

We'll tailor it.

Taylor:

This has been a really eye-opening and great conversation.

Taylor:

And I'm so appreciative of your time and sharing your thoughts

Taylor:

and your perspective, to work on something and with the community

Taylor:

that is growing, and I don't want to.

Taylor:

Bad thing, but just knowing that there is a place where people who, like myself, we

Taylor:

didn't sign up for it, but if we're going to have it, we might as well rock with it.

Taylor:

Right.

Taylor:

And you guys are providing a space where we can all congregate and learn

Taylor:

from each other and find those support systems, especially after this past year.

Taylor:

And finding that online human connection can be just as valuable as in-person.

Taylor:

So my big thank you to you and all the other founders for pushing this into life.

Taylor:

Cause it's been a great experience so far.

Taylor:

I truly enjoy being in the app.

Taylor:

Before I let you go, would love to know how can people connect with

Taylor:

you guys, learn more, keep up with all the things that are happening

Taylor:

in the community and within the app.

Taylor:

Yeah.

Taylor:

Where they can, where can they find you?

Taylor C:

Yeah, for sure.

Taylor C:

So obviously we are available on both app stores iOS and

Taylor C:

Google play the diabetes app.

Taylor C:

That is where you'll find us special, cool thing that's happening as of this week.

Taylor C:

Mondays as a new sorry special, cool thing that's happening as of this week is every

Taylor C:

Monday we started this new trend on the app, whereas Mondays are for giveaways.

Taylor C:

So every week we're doing a giveaway to a diabetes related

Taylor C:

store or some sort of discount code.

Taylor C:

They'll let me do that again.

Taylor C:

Diabetes related product or store.

Taylor C:

So definitely keep your eyes peeled.

Taylor C:

All you have to do is like the post.

Taylor C:

I'm pretty sure.

Taylor C:

But that's cool.

Taylor C:

That's happening on the app.

Taylor C:

We're also on Instagram.

Taylor C:

We are on Facebook.

Taylor C:

We're on Twitter the diabetes app, easy to remember.

Taylor:

Yeah.

Taylor:

Yeah.

Taylor:

You guys snagged up the best handle to make it super easy.

Taylor:

Well again, thank you guys.

Taylor:

Thanks to the team.

Taylor:

Thanks to the community for bringing this to life.

Taylor:

It's exciting.

Taylor:

I can't wait to see what you guys do next.

Taylor:

Especially the live events, I think.

Taylor:

Yeah.

Taylor:

I think I'm in agreeance of the live events or one of the favorites.

Taylor:

Cause you can do it in the app.

Taylor:

I don't have to go on zoom.

Taylor:

I don't have to go anywhere.

Taylor:

Just stay right here.

Taylor:

So I am super excited to see you guys grow and all the cool things you come out with.

Taylor:

So until then, I guess I'll catch you in the app.

Taylor C:

Yeah.

Taylor C:

Well, thank you so much for having me as well.

Taylor C:

And for all of your kind words it means the most when it comes

Taylor C:

from the community and I'm happy that you are happy with the app.

Taylor C:

And of course, if you have any feedback, our communication is always open.

Taylor C:

So thank you for your time today.

Taylor:

Yeah.

Taylor:

Yeah, it was awesome.

Taylor:

Well, we'll catch you guys next time.

Taylor:

That was a great conversation.

Taylor:

You guys, I.

Taylor:

It's just really cool to know that there's so many things out there

Taylor:

that's for us and that the community is tinny, continuing to grow and have

Taylor:

all of these options and resources for everything that we have going on.

Taylor:

So if you are not signed up for the diabetes app, it's totally

Taylor:

free head to the app store, Google or apple or you can hop on the

Taylor:

desktop version and get involved.

Taylor:

And Taylor's said, still weird saying my own name, but she's pretty awesome.

Taylor:

You don't have to be this, extra involved person with the app.

Taylor:

You can treat it like Reddit, you can just read through and search for

Taylor:

information and find things that are super helpful for you because that's all

Taylor:

that it's really about is just bringing the community together and having a safe

Taylor:

space to talk through the things that we go through and to learn from each other's.

Taylor:

Be sure to go and follow, download the app, sign up on the desktop version.

Taylor:

If you don't want another application on your phone, check them out on what

Taylor:

Instagram, Facebook Twitter, Tik, TOK, all the things their tic toxin

Taylor:

rails are pretty awesome actually.

Taylor:

So definitely check those out.

Taylor:

But yeah, make sure you go support them, even if you're not diabetic.

Taylor:

That interaction of just a simple follow really helps companies like

Taylor:

this continue to be seen by others who can really benefit from it.

Taylor:

Speaking of likes and follows, you can follow the show,

Taylor:

Facebook, Instagram, and YouTube.

Taylor:

If you want to watch the video version of the show, I would love

Taylor:

for you to stare at my face or not.

Taylor:

If you just want to listen.

Taylor:

And if that's okay, I'm on.

Taylor:

Other podcast platforms, apple podcasts, Google podcasts, Spotify, Amazon Stitcher.

Taylor:

There's a long list of podcasts, listening options.

Taylor:

It's crazy.

Taylor:

But yeah, please feel free to support the show, follow the

Taylor:

show on all of those spaces.

Taylor:

And if you have 60 seconds to spare, I would really appreciate it.

Taylor:

If you head over to apple podcasts and leave a rating or review or

Taylor:

both, or you can also head to pod chaser.com, that is a more centralized

Taylor:

platform where you don't have to have an apple account to LIBOR review.

Taylor:

I would love if you would share your feedback about the show, are there things

Taylor:

that you like that you don't like trust me, you won't hurt my feelings and let

Taylor:

me know what you want to hear next or who you want to see next or hear next

Taylor:

because the more that I can be plugged in and engaged to what you guys want here.

Taylor:

The more that I can help.

Taylor:

And of course, by following the show on Instagram, by leaving a rating on

Taylor:

apple podcast or on pod chaser.com, it helps others to find the show.

Taylor:

And I want to make sure that I'm doing all that I can to be another resource

Taylor:

for diabetics and non-diabetics alive.

Taylor:

Like not a life, I don't words, but anyways, that would really help me out.

Taylor:

It's free.

Taylor:

It takes less than five minutes to do.

Taylor:

Like I said, 60 seconds, just to say three stars, four stars or five stars.

Taylor:

I hope I'm not a one-star show.

Taylor:

If you're going to leave me one star, at least tell me why.

Taylor:

Just tell me why, so I can do better.

Taylor:

And of course, if you leave a.

Taylor:

Leave her Instagram handle.

Taylor:

Let me know.

Taylor:

So I can thank you personally, because I truly do appreciate everybody who takes

Taylor:

the time to comment to or to rate things.

Taylor:

And I understand you have so many things asking for your time.

Taylor:

So I want to make sure I can thank you myself.

Taylor:

So until then, guys, you already know every Tuesday and Thursday,

Taylor:

you can find myself or myself and a friend and this season is on a roll.

Taylor:

I'm excited.

Taylor:

There's so many great things that I want to talk about with you guys.

Taylor:

And so many great guests, just like Taylor and the diabetes at

Taylor:

team that are coming onto the show.

Taylor:

My hope is that afterwards you'll feel good about knowing the different types

Taylor:

of tonics resources and non-profits that you can get involved with too.

Taylor:

So until then, we'll catch you guys next week.

You’re Not Alone

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